Caring for Your Jewelry: See FAQs Page
All the earring backs are high quality stainless steel however some of the findings (jump rings, hooks etc.) may be made of nickel, lead free metal. Therefore, it is important to note that perfume and water may tarnish/discolor the material. Earrings with tassels can be easily neatened up by brushing with your fingers. When removing your earrings from their card, try not to flex the clay too heavily. Gently slide it off.
*Please know before purchasing* all of my earrings are handmade and with that there may be slight imperfections. I try my very best to eliminate bubbles and markings HOWEVER because they are handmade it is impossible to make them absolutely perfect. I will never send earrings with large imperfections. The pair you receive may not be identical to the photographed pair due to lighting, etc.
Please allow up to 5 business days for processing. Priority shipping does not mean your order will process faster, it just means it will arrive to it's destination quicker once dropped off at the post office.
According to the USPS, please allow 30 business days before filing a claim for a lost package and 40 days for International. Please wait the full time before reaching out about a lost package. Shipping times vary due to COVID, so please prepare for that when ordering.
Shipping Internationally: The customer is responsible for all customs fees. If the customer’s country or region charges fees (import tariff, customs handling fee, added tax, etc), the customer must pay the charge(s).
If the package is returned to sender or needs to be reshipped for any reason, the customer is responsible for reshipping fees.
Our earrings are handmade, one of a kind pieces giving them imperfections sometimes. With that being said, I want to make sure you love your earrings, so here is our return policy. XO,T
We have a 14-day return policy, which means you have 14 days after receiving your goods to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in it's original packaging. You'll also need the receipt or proof of purchase.
The cost of shipping is final.
To start a return, you can contact us at email@example.com. Items sent back without informing us or requesting the return will not be accepted.
Unfortunately, we do not accept returns on sale items.
We will notify you once we've received and inspected your return and let you know if the refund was approved or not. If your return is approved, you'll automatically be refunded on your original payment method. Please remember it can take a few business days for your bank or credit card company to process and post the refund.
In order to be eligible for a return, please ensure the following:
- Your purchase was in the last 14 days
- The merchandise is in the original packaging
- The merchandise was not used or damaged
- You have proof of purchase
Made by Lane reserves the right to refuse returns on merchandise that does not meet the above return conditions.
The customer is responsible for the cost of returning merchandise to Made by Lane.
Made by Lane
6 Holemark Lane
Savannah, GA 31411
Made by Lane cannot be held responsible for merchandise damaged or lost in return shipment. Therefore, an insured and trackable return is recommended. Made by Lane is unable to issue a refund without actual receipt of the return or proof of received return delivery.
For more information about returns or any other questions just contact us at firstname.lastname@example.org
Please Do Not bend your earrings to see how flexible they are, it will cause them to become weak and break.