Policies:

Caring for Your Jewelry:

All the earring backs are high quality stainless steel however some of the findings (jump rings, hooks etc) may be made of nickel, lead free metal. Therefore, it is important to note that perfume and water etc may tarnish/discolor the material. Earrings with tassels can be easily neatened up by brushing with your fingers. When removing your earrings from their card, try not to flex the clay too heavily. Gently slide it off. 

Though polymer clay is durable: Do not bend them or drop them and store them properly. Store in a cool dry place away from direct sunlight. Avoid contact with lotion and makeup. If you do get makeup on them, just wipe them with a fragrance free baby wipe (white or light colored pieces you can use a small amount of rubbing alcohol on a cotton pad). Please keep in mind that just like anything, your earrings will wear over time.

*Please know before purchasing* all of my earrings are handmade and with that there may be slight imperfections. I try my very best to eliminate bubbles and markings HOWEVER because they are handmade it is impossible to make them absolutely perfect. I will never send earrings with large imperfections. The pair you receive may not be identical to the photographed pair due to lighting,etc. All items are carefully packaged in gift boxes. 

 

Shipping:

All orders will be shipped out on Fridays and dropped off with USPS. They will be shipped using 2-day Priority Mail. PLEASE NOTE that tracking may take a few days to update on their end. It usually take USPS 2-3 business days to deliver. If for some reason there is an issue please contact them directly before emailing me as I do not play a part in their handling. If you still have further issues, I will do my best to help but their mistakes and technicalities are not my responsibility. 

 

Returns and Exchanges:

For hygienic reasons, I am unable to offer returns or exchanges on earrings for change of mind. Returns for damaged earrings are accepted withing 14 days of purchase and other damaged returns will be met on a case to case basis. If you are not happy with a purchase, exchanges are accepted within 5 days after receiving your product. If you are returning due to damage you can only receive a duplicate of your previous order and you must return the damaged piece. Shipping will not be returned. If you have any issues with your order or product, please reach out to me directly and I will gladly work with you.

Please email for return address. 

Polymer clay is very durable and even bendable however please do not bend your earrings. I understand that accidents do happen so if for some reason you damage or break your piece please contact me by email with a photo. I will review on a case by case basis.

I will respond to emails within 1-2 days.   

Any other questions or concerns, email madebylanestore@gmail.com