FAQs

When Can I Expect My Order To Arrive? 

Processing times (meaning the time from when your order is received to when it is shipped) are approximately 5-8 business days. If it is a Made to Order item, the processing time will be 10-15 business days. If you need your order sooner, please send us a message before placing your order. Please note that if a certain date is not noted, items may take longer to process. 

Always contact us directly if you need your order before a specific date, and we will work with you to get it to you by then. 

How Do I Care For My Jewelry? 

Although polymer clay is durable and strong once baked it still needs to be cared for correctly to preserve the longevity of the earrings. Avoid bending or dropping them. This will cause them to become weak over time. When you are not wearing your pieces it is best to store them in a cool dry place. Please be gentle with each piece as it took a lot of time to make by hand.

Polymer Clay: To remove make-up, lotion or other dirt, simply clean with a damp cloth or gently go over the clay component with a q-tip dipped in rubbing alcohol or acetone (only use acetone on the earrings that have a matte finish). This DOES NOT apply to earrings that have texture, resin, gold leaf, hand paint or a varnish coating. The alcohol and acetone may be too harsh on the textures. If your piece is varnished, hand painted, has gold leaf- use a baby wipe to gently clean the surface. 

For Resin: Please avoid direct exposure to sunlight. Prolonged exposure will cause discoloration and soften the pieces. Keep away from sharp objects as they can scratch the surface. To clean the resin just wipe with a soft, damp cloth. You may use mild dish soap to wipe lightly with a towel.  

For Brass: Brass components may tarnish or patina over time if exposed to oils from the skin or water. Avoid getting your pieces wet (no showering or swimming with them on). You can clean the brass with cleaners like Brasso or homemade mixtures like Ketchup and Vinegar & lemon juice and baking soda (I'll post the mixture for this one).

Combine half a lemon's juice with 1 teaspoon of baking soda and stir until it becomes a paste. Apply the paste with a q-tip. Rinse with warm water and polish dry with a cloth. Repeat until it is to your liking. 

What Is Polymer Clay?

Polymer Clay is an art medium that is known for its versatility and simplicity to work with. It is not a natural clay but a man-made clay from a plastic (polyvinyl chloride). This is why it is very important in the polymer clay community to use all scraps and not to waste. Personally, I am very mindful of how I use the clay and also use the scraps to make canes or mix them to make new colors so I use up all the waste. 

I love this medium and all the things you can do with it. Not only is it extremely lightweight but you can add almost anything to it and also turn it into anything you want! 

Do You Take Custom Orders? If It's Something You Do Not Offer In Your Store, Can I Request It?

We reserve the right to accept custom orders on a case by case basis, and custom orders may incur extra charges. 

Also, if you need clip on backings, we do offer those. Please message us and we can work on the design to fit in the clip on.

Do You Offer Wholesale?

Yes, please visit the wholesale page for more information. You can also visit the Stockists page to see our current retailers. 

Do You Offer Gift Cards?

Yes, we offer gift cards in any amount and they can be purchase by clicking on the drop down menu and selecting gift cards. You will receive a digital gift certificate with a unique code. This code is what you will use when you checkout and then the gift card value will be subtracted from your total.